Terms and Conditions
Welcome to LunaPure. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before using our website or purchasing our products.
1. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please do not use our website.
2. Products and Services
LunaPure offers skincare products for personal use only. We reserve the right to modify, discontinue, or update products, pricing, and availability without prior notice.
3. Orders
All orders are subject to availability and confirmation. We reserve the right to refuse or cancel any order if fraudulent activity, incorrect pricing, or product availability issues are identified.
4. Pricing and Payments
All prices displayed on our website are in the applicable local currency and are subject to change without notice. Payments must be completed using the payment methods available at checkout. For Cash on Delivery (COD) orders, payment must be made at the time of delivery.
5. Shipping and Delivery
We aim to process and ship orders as quickly as possible. Delivery times are estimates and may vary depending on your location and courier services. Delays caused by shipping partners or unforeseen circumstances are beyond our control.
6. Returns and Refunds
Please refer to our Return and Refund Policy for complete details regarding product returns, replacements, and refunds.
7. User Responsibilities
By using our website, you agree to:
- Provide accurate and complete information.
- Use the website only for lawful purposes.
- Not interfere with the website's security or functionality.
- Not attempt unauthorized access to our systems or customer information.
8. Intellectual Property
All content on this website, including text, images, logos, graphics, product descriptions, and designs, is the property of LunaPure unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited without written permission.
9. Product Information
We strive to provide accurate product descriptions and images. However, actual product packaging, colors, or appearance may vary slightly from the images displayed on the website.
10. Limitation of Liability
LunaPure is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Customers should use products according to the instructions provided. If irritation or an allergic reaction occurs, discontinue use and consult a healthcare professional.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective once posted on this page.
13. Governing Law
These Terms and Conditions shall be governed by the laws applicable in the country or region where LunaPure operates.
14. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us through the Contact Us page or by email at support@lunapure.com.