Terms of service

Terms and Conditions

Last updated: August 18, 2026

Welcome to LunaPure. These Terms and Conditions govern your use of our website and your purchase of products from our online store.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use this website.

1. About Our Website

LunaPure operates this online store to provide customers with skincare and personal-care products.

Our website may contain product information, images, prices, descriptions, offers, and other content.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a contract.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

3. Products and Product Information

We make reasonable efforts to display product information, descriptions, images, sizes, and prices accurately.

However, product colours, packaging, appearance, or images may vary slightly from what is displayed on your screen.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

4. Prices

All product prices displayed on the website are subject to change.

Applicable taxes, delivery charges, discounts, or other charges will be displayed during the purchase process where applicable.

We reserve the right to correct pricing errors.

If an order has been placed with an obvious pricing error, we may contact you before processing the order or cancel the order and provide an appropriate refund.

5. Orders

When you place an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit an order where necessary, including situations involving:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraudulent transactions

  • Incorrect customer information

  • Delivery restrictions

  • Other operational or legal reasons

If we cancel a prepaid order, the eligible amount paid for that order will be refunded.

6. Payment

Payments may be processed through the payment methods and payment providers available at checkout.

You agree to provide accurate payment and billing information.

We do not intentionally store complete payment-card information on our website. Payment information may be processed by third-party payment providers according to their applicable terms and policies.

7. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated time shown on the website.

Delivery times may vary depending on the delivery location, courier service, weather, holidays, operational conditions, or other circumstances outside our control.

LunaPure is not responsible for delays caused by events beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information.

8. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Please review that policy before placing an order.

9. Use of Our Products

LunaPure products are intended for their stated cosmetic or personal-care purposes.

Customers should read product labels, ingredients, directions, and warnings before use.

Customers are responsible for determining whether a product is suitable for their individual needs.

If you experience irritation, discomfort, or an allergic reaction, stop using the product and seek appropriate professional medical advice.

LunaPure does not guarantee that every product will be suitable for every individual's skin type or condition.

10. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Website design

  • Product descriptions

is owned by or licensed to LunaPure unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission.

11. Prohibited Activities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to the website or its systems.

  • Interfere with the operation or security of the website.

  • Submit false or misleading information.

  • Use automated methods to improperly access or collect website information.

  • Copy or misuse our content, branding, or intellectual property.

12. Third-Party Services

Our website may use third-party services such as payment providers, shipping providers, analytics services, social-media services, or other technology providers.

Third-party services may have their own terms and privacy policies.

LunaPure is not responsible for the independent policies or practices of third-party service providers.

13. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, LunaPure will not be responsible for losses or damages arising from circumstances beyond our reasonable control or from misuse of products or the website.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, and protected.

16. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes will become effective when the updated terms are published on this page.

You should review this page periodically for updates.

17. Governing Law

These Terms and Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable consumer-protection and other mandatory legal rights.

18. Contact Us

If you have questions about these Terms and Conditions, please contact:

LunaPure
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS]